Order Fulfilment Specialist

Номер вакансии: 294

Местоположение: Москва, Московская область, Россия

Занятость: Полная занятость

Функция: Работа с клиентами и логистика


    • Order processing and administration, process MDLZ-driven modifications incl. setting of service related reason codes, delivery creation per shipping point;
    • Drive and secure Customer Service Level for respective Customers;
    • Ensure warehouse & transport efficiencies are achieved through optimal order replenishment, Direct Plant Shipment, Big Order Split and correct carrier determination;
    • ATP key activities, identify and coordinate short term allocation needs that can be covered with deployment, manage product allocation;
    • Reallocate stock to prioritize orders/customers in alignment with Customer Collaboration and Sales;
    • Ensure availability of a specific product segment, early identification of potential out of stocks;
    • Ensure transparency of risks and communicate them to the Manager and other stakeholders;
    • Support and execute material determination on Order and Customer level;
    • Virtual stocks management, rescheduling on Order level;
    • CSL reporting analysis and service related reason codes gate keeper on Customer level;
    • Ensure order process administration accordingly SOPs;
    • Accountable for communication with Back Office by operational questions / Ensure that all needed information for Back Office are provided on time;
    • Active participation in Cross-Functional meetings, problem solving with warehouse provider, close interaction with Customer Collaboration and Credit Control;
    • Back up relevant OFF Specialist


    Skills / Leadership Competencies required:
    • Customer Service orientation, performance motivation, communication skills;
    • Knowledge of corporate policies, deep understanding of CS&L processes;
    • Capability to work with remote CS team.
    Functional / Technical Skills required:
    • High level SAP competence, profound SAP, BI, SQL and MS-Office knowledge;
    • Good numerical, analytical and logical reasoning skills;
    • English Upper Intermediate level - preferred.
    Experience required:
    • Experience in FMCG company min 1 year;
    • Experience in CS&L department - preferred;
    • Experience in a customer facing role - preferred.
    * Temporary contract ~ 1 year - substitution during the maternity leave